The Basics of Digital Experience Platforms
June 12, 2020
It wasn’t too long ago that it seemed like this phrase was everywhere: “It’s like Uber, but for ____.” There’s a reason behind the seeming ubiquity of this once-popular elevator pitch.
Two features of Uber were frequently imitated in different verticals. The first was its emphasis on gig work and the sharing economy, which is a story for another day. The second, which we’ll zero in on…